Senior Technical Program Manager
Core
Drive implementation and sustained execution of Breakfix Kaizen outcomes to recover capacity and improve operational performance in large-scale cloud environments.
Role type
Senior Technical Program Manager (Operations & Capacity Recovery)
Builds
Process, workflow, and tooling improvements for datacenter operations and commercial cloud capacity.
Domain
Cloud Infrastructure / Datacenter Operations
Required skills
Cross-functional program leadership, operational metrics analysis (FPY, TTR, backlog), continuous improvement methodologies (Kaizen, Lean), root-cause analysis, stakeholder alignment without direct authority, executive reporting, risk management, dependency tracking.
Preferred skills
Experience with Breakfix and incident recovery, fleet health remediation, automation development, translating operational data into prioritized actions.
Technologies
Operational metrics tools, data analysis platforms, cloud infrastructure monitoring systems.
Responsibilities
Identify systemic barriers to capacity recovery using operational measures; lead cross-functional initiatives from problem definition to measurable results; establish ownership and milestones for complex multi-organization programs; develop data-driven insights and leadership reporting; partner with engineering and operations teams to implement process and tooling improvements.
Seniority
Senior, hands-on IC
