Digital Account Manager - African Market
Core
Generating new pipeline and ensuring customer satisfaction by engaging with CXOs, ITDMs, and BDMs through territory planning and digital assets.
Role type
Digital Account Manager
Builds
Customer relationships and account continuity
Domain
Technology sales and account management
Deliverable
client delivery
Required skills
Sales and negotiation, Territory planning, Customer satisfaction management, Executive engagement, Issue resolution, Stakeholder mapping
Responsibilities
Engage with C-Suite executives to generate new pipeline, Surface customer organization structure to identify decision makers, Monitor customer satisfaction metrics, Manage escalation processes, Ensure continuity of customer accounts