Senior Incident Management (IcM) Engineer
Core
Lead mitigation and resolution of high-severity service and infrastructure incidents, coordinating cross-functional teams to reduce customer impact.
Role type
Senior IC incident management engineer
Builds
Reliable infrastructure and services for customers
Domain
Cloud operations and infrastructure engineering
Required skills
incident management, cross-functional coordination, data-driven decision-making, troubleshooting, analytical skills, automation scripting, process improvement, operational readiness reviews, escalation path design
Preferred skills
familiarity with hardware issues (EE, thermal, mechanical), KQL, Azure Monitor, Power BI
Technologies
KQL, Azure Monitor, Power BI
Responsibilities
Lead mitigation and resolution of high-severity incidents, coordinate cross-functional engineering teams during live events, drive clear communication and decision-making, ensure timely escalation and customer impact reduction, influence engineering teams using data and operational insights, improve incident management processes and playbooks, support operational readiness reviews and outage preparedness activities
Seniority
Senior, hands-on IC
