Training & Readiness Manager
Core
Develop and deliver comprehensive learning strategies, programs, and change management initiatives to drive organizational capability, process adoption, and performance for Customer Operation Managers.
Role type
Senior Learning Strategy & Change Management Manager
Builds
High-impact learning programs, workshops, and readiness solutions incorporating AI best practices
Domain
Corporate Learning & Development / Operations / Customer Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Learning strategy development, program design and delivery, change management, metrics and ROI analysis, stakeholder collaboration, cross-functional partnership, AI tool integration, large-scale initiative execution, multi-project management
Preferred skills
Thought leadership in process standardization, creative campaign design, influencing at all organizational levels
Technologies
AI-enabled tools, learning management systems (implied by context)
Responsibilities
Analyze business needs to identify skill gaps and prioritize learning initiatives; Design and customize training programs for onboarding, licensing, and technical skills; Establish metrics to measure program outcomes and ROI; Spearhead change management for new systems and processes; Communicate learning opportunities through internal campaigns; Collaborate with process owners to align L&D with business goals
Seniority
Senior, hands-on IC with strategic scope
