Customer Success Account Manager
Core
Lead a team of Customer Success Account Managers to deliver customer outcomes and business results across a diverse portfolio by strengthening customer health, accelerating cloud adoption, and advancing AI transformation.
Role type
Senior leadership Customer Success Manager (Team Lead)
Builds
Customer success portfolio performance, high-performing organization, and AI adoption practices
Domain
Cloud services and AI transformation
Deliverable
production ML models
Required skills
Team leadership, portfolio management, customer health management, cloud adoption strategy, AI transformation, coaching, succession planning, inclusive leadership, execution quality standards, data-driven insights, operational excellence
Preferred skills
N/A
Technologies
N/A
Responsibilities
Establish business rhythms, inspect execution, identify risks and opportunities, drive accountability for outcomes, develop team capability through coaching and talent development, define and reinforce execution standards, champion AI adoption and operational excellence
Seniority
Senior, hands-on IC with leadership responsibilities
