Principal Customer Success Account Manager
Core
Drive Azure and AI consumption growth while ensuring customer health, security, and operational excellence through strategic advisory and cross-functional orchestration.
Role type
Principal Customer Success Account Manager (Strategic IC)
Builds
Customer Success Plans, strategic roadmaps, and delivery programs for enterprise clients
Domain
Cloud Services (Azure/AI) and Enterprise IT Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic advisory, cross-functional orchestration, consumption growth, security & resiliency management, executive stakeholder influence, program delivery leadership, consumption optimization, business value realization
Preferred skills
Digital transformation expertise, AI adoption guidance, industry trend analysis, coaching and team leadership
Technologies
Azure, AI services, ITIL frameworks, Project Management methodologies
Responsibilities
Lead customer health, security, and resiliency initiatives; drive Azure and AI consumption growth; orchestrate cross-functional teams for delivery excellence; act as a strategic advisor on digital transformation and AI; map internal roles to customer priorities; lead escalation management and delivery program reviews; identify and mitigate blockers to consumption; develop strategic roadmaps with key stakeholders; influence senior executive decision-making.
Seniority
Principal, hands-on IC with strategic mentorship
