Customer Operations Manager
Core
Manage deal and contract validation, pipeline management, billing execution, and escalated customer service issues to ensure financial accuracy and compliance.
Role type
Senior Customer Operations Manager
Builds
Compliant customer contracts and streamlined customer service operations
Domain
Contracting, Order Management, and Customer Service Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Contract validation, Pipeline management, Billing execution, Credit approval, Customer service escalation handling, Process optimization, Stakeholder engagement, Data-driven decision making, KPI monitoring
Preferred skills
Japanese language certifications (JLPT N2+, BJT, J.TEST), AI tool application
Technologies
AI tools
Responsibilities
Manage validation and execution of agreements and post-sales lifecycle transactions; Manage critical deal lists on monthly and quarterly bases; Handle escalated customer service issues and complaints; Develop and implement processes to streamline customer service operations.
Seniority
Senior, hands-on IC