Customer Operations Manager
Core
Manage customer-facing licensing solutions, including deal validation, contract issuance, and pipeline management to ensure financial accuracy and compliance.
Role type
Senior Customer Operations Manager (Licensing & Contracting)
Builds
Compliant customer contracts and streamlined order management processes
Domain
Software Licensing / Enterprise Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Contract validation, Pipeline management, Billing execution, Credit approval, Customer escalations handling, Process optimization, KPI monitoring, Stakeholder engagement
Preferred skills
Volume Licensing concepts expertise, Evening shift adaptability, Business Value deal construction
Technologies
None explicitly stated
Responsibilities
Manage validation and execution of agreements and post-sales lifecycle transactions; Manage critical deal lists on monthly and quarterly basis; Handle escalated customer service issues and complaints; Develop and implement processes to streamline customer service operation
Seniority
Senior, hands-on IC