Senior IT Field Manager
Core
Define IT services and process optimization opportunities, drive adoption of new services, and manage fiscal responsibility to improve end-user productivity and support digital transformation.
Role type
Senior IT Field Manager (Service Delivery & Operations)
Builds
IT service improvements, readiness plans, and connected Intelligent Workplace sites
Domain
Global IT Operations, Service Management, and Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT operations management, technical support, service management, budget oversight, stakeholder communication, outage management, project leadership, cross-functional collaboration, public speaking, AV event support
Preferred skills
ITIL, Six Sigma, PMP, Agile certifications, experience with remote environments, ability to model future IT management scenarios
Technologies
ITIL, Six Sigma, PMP, Agile
Responsibilities
Define IT services and process optimization opportunities, drive adoption of new services, manage fiscal responsibility and budget oversight, review end-user sentiment feedback and develop action plans, partner with workplace services to transform sites, support peer IT community in managing outages, collaborate with ITSM, Facilities, Finance & Security teams, develop innovative adoption strategies and case studies
Seniority
Senior, hands-on IC with strategic alignment
