Customer Success Director
Core
Executive-level sponsor for high-consumption customers and partners, guiding technical strategy, cloud adoption, and AI acceleration while building world-class teams.
Role type
Senior IC Customer Success Director (Strategy & Leadership)
Builds
Cloud adoption roadmaps, AI transformation journeys, and cross-organizational partnerships for enterprise clients.
Domain
Cloud computing, AI, Enterprise Software, Subscription Business Models
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud Solution Architecture, Cloud Economics, Subscription Business Models, AI Strategy, Technical Leadership, People Management, Crisis Management, Cross-functional Leadership, Strategic Planning, Stakeholder Management
Preferred skills
Azure expertise, Engineering background, Technical Sales experience, Consulting experience, Delivery Management experience
Technologies
Azure
Responsibilities
Build and retain world-class teams through talent management and coaching; Serve as executive sponsor for high-consumption customers; Guide technical strategy and cloud adoption roadmaps; Drive cloud consumption results and business impact; Enable AI acceleration for customers; Navigate global delivery environments; Engage in CxO-level discussions.
Seniority
Senior, hands-on IC with executive presence
