Customer Engagement Program Manager
Core
End-to-end management of executive briefings to achieve business goals and enhance customer experience.
Role type
Senior Customer Engagement Program Manager
Builds
Executive briefing programs
Domain
Corporate services / Business intelligence
Deliverable
product features
Required skills
Program management, Process improvement, Stakeholder management, Speaker sourcing, Global audience alignment, AI and Voice of Customer signal leverage, Risk mitigation, Strategic planning
Preferred skills
Business intelligence, Operational excellence
Technologies
AI, Voice of Customer signals
Responsibilities
Drive strategy and execution of executive briefing programs, Source speakers for customer engagements, Leverage AI to reduce manual effort, Manage multiple engagements simultaneously, Mitigate risks and conflicts, Align regional go-to-market strategies
Seniority
Senior, hands-on IC
