Content Program Manager - Customer Knowledge Experience
Core
Define and execute a customer knowledge strategy and roadmap across support, self-help, and learning channels, ensuring content quality, freshness, and AI readiness.
Role type
Senior Content Program Manager
Builds
Customer knowledge programs and content lifecycle practices
Domain
Customer Experience / Knowledge Management
Deliverable
product features
Required skills
Program management, digital content publishing, people management, cross-functional partnership, content lifecycle governance, AI readiness strategy, executive communication, team development
Preferred skills
Technical writing background, matrixed organization experience, localization management
Technologies
N/A
Responsibilities
Set customer knowledge strategy and prioritized roadmap; own content lifecycle and quality practices; lead AI readiness for content; build partnerships across product, engineering, and support; establish content-health and customer-outcome measures; manage and develop an inclusive team
Seniority
Senior, hands-on IC with people management