Customer Success Account Manager
Core
Primary delivery lead and partner for strategic public sector customers, empowering them to achieve business outcomes through Microsoft Digital Cloud platforms.
Role type
Senior Customer Success Account Manager (Public Sector)
Builds
End-to-end post-sales delivery and support orchestration across Microsoft and Partner ecosystem
Domain
Public Sector / Cloud Services (Azure, M365)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer relationship management, team orchestration, program planning, stakeholder expectation management, customer health assessment, technical solution alignment, conflict resolution, executive presentation
Preferred skills
Public sector industry experience, Microsoft solution certifications (Azure, M365), ITIL Foundation, Project Management (PMI), Change Management (Prosci)
Technologies
Azure, Microsoft 365, ITIL, PMI, Prosci
Responsibilities
Nurture and expand relationships with C-level stakeholders to align solution planning and delivery execution; De-risk and accelerate delivery of Microsoft solutions to drive production-level consumption; Engage with customers to align objectives with Microsoft portfolio and develop bookable programs of work; Lead strategic execution of program planning and manage key stakeholder expectations; Identify and assess critical cloud services to ensure health and resilience; Develop technical competency to connect business goals to Microsoft solutions
Seniority
Senior, hands-on IC with leadership responsibilities
