Technical Support Advisory
Core
Drive engineer readiness, perform case reviews, and mentor engineers to resolve complex technical issues and improve self-help initiatives.
Role type
Senior Technical Support Lead / Team Lead
Builds
Customer self-help content, troubleshooting guides, and improved case resolution processes
Domain
IT / Network Operations / Software Support
Deliverable
dashboards & analysis
Required skills
System development, network operations, software support, technical troubleshooting, stakeholder collaboration, process improvement, mentoring, skills-gap analysis
Preferred skills
Cross-team collaboration, cross-technology expertise
Technologies
N/A
Responsibilities
Drive engineer readiness based on skills-gap analysis and product needs; perform case reviews and customer wellness checks; mentor engineers to be effective collaborators; contribute to customer self-help and volume deflection initiatives; collaborate with stakeholder teams for product and process improvement feedback
Seniority
Senior, hands-on IC with team leadership
