Technical Program Manager II- Windows Customer team
Core
Design and manage large-scale feedback collection programs for hundreds of millions of Windows users, analyze feedback data to detect trends and issues, and drive bug resolution with product teams.
Role type
Technical Program Manager (Customer Feedback & Data Analysis)
Builds
Feedback collection programs, data analysis pipelines, and release notes for Windows customers
Domain
Operating Systems (Windows) + Data Analysis
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Large-scale feedback program management, advanced data analysis (trend detection, sentiment mining, cohort analysis), cross-functional project management, Windows OS technical knowledge, structured/unstructured data querying, stakeholder communication, priority management
Preferred skills
Experience with Feedback Hub or similar in-product feedback tools, experience with self-hosting communities, ability to translate customer insights into product outcomes
Technologies
Feedback Hub, data-analysis tools, Windows OS components
Responsibilities
Design and manage feedback collection programs reaching hundreds of millions of users, analyze feedback data for trend detection and outlier identification, represent customer issues through product development lifecycle, identify emerging patterns and regressions in Windows features, create release notes and workarounds for customer feedback
Seniority
Mid-level (2+ years experience), hands-on IC
