Software Engineer, User Operations
Core
Building product quality infrastructure and tooling to capture, triage, route, and act on customer and product feedback at scale.
Role type
Software Engineer (User Operations / Product Quality Infrastructure)
Builds
AI-powered feedback synthesis systems, intelligent bug intake/triage pipelines, real-time visibility dashboards, and internal tooling integrations.
Domain
AI-assisted development tools / Voice of the Customer / Internal Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Full-stack engineering, data pipelines and ETL, AI system development, third-party platform integration, cross-functional collaboration
Preferred skills
Deep knowledge of Cursor and AI-assisted development workflows, experience building developer platforms
Technologies
Ticketing systems, CRMs, data warehouses, payment processors
Responsibilities
Develop AI systems to synthesize customer signals and route feedback; Build dashboards for real-time visibility into bug volume and quality trends; Build intelligent bug intake and triage systems; Integrate tooling ecosystem components; Partner with domain specialists to identify pain points and ship solutions.
Seniority
Mid-level to Senior, hands-on IC