Technical Support Engineer - Azure DevOps
Core
End-to-end technical support for Azure DevOps Services and Server, diagnosing issues, managing escalations, and creating troubleshooting guidance.
Role type
Technical Support Engineer (Azure DevOps)
Builds
Troubleshooting workflows, escalation briefs, and knowledge articles for Azure DevOps customers
Domain
Cloud DevOps / SaaS Support
Deliverable
client delivery
Required skills
Complex technical troubleshooting, root cause analysis, case management, customer communication, CI/CD pipeline understanding, web application debugging, solution architecture principles, automated testing knowledge
Preferred skills
Spanish, French, or German language knowledge
Technologies
Azure DevOps Services, Azure DevOps Server, CI/CD pipelines, web-based applications
Responsibilities
Diagnose and resolve issues across Azure DevOps using logs and traces, prepare engineering-ready escalation briefs, create or improve knowledge articles and runbooks, collaborate with technical advisors and product engineering, identify service-impacting trends and link cases to incidents
Seniority
Mid-level, hands-on IC