Digital Solution Engineering
Core
Own technical win strategies for Dynamics 365 Sales & Service and Copilot Studio opportunities by orchestrating solution design, proof-of-concept engagements, and migration planning.
Role type
Senior pre-sales solution engineer (Dynamics 365 & AI)
Builds
Technical Close Plans, migration pathways, and deployment strategies for Dynamics 365 and Copilot Studio solutions.
Domain
Enterprise CRM, Customer Service, Field Service, and AI-driven sales automation.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Dynamics 365 Sales & Service expertise, Copilot Studio proficiency, solution architecture design, migration planning, technical proof-of-concept execution, competitive objection handling, consultative selling, stakeholder management with BDMs and TDMs.
Preferred skills
Experience with FastTrack and ISV partners, knowledge of AI compliance and privacy regulations, ability to deliver technical content at community events.
Technologies
Dynamics 365 (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents.
Responsibilities
Lead proof-of-concept engagements and document outcomes; translate customer requirements into detailed technical plans with migration milestones; orchestrate envisioning workshops and technical demos; address technical blockers like AI compliance and security; drive co-selling with partners; secure deployment plans with success metrics.
Seniority
Senior, hands-on IC