Technical Support Engineering
Core
Troubleshoot and resolve complex technical issues for customers regarding Microsoft SharePoint and OneDrive for Business, ensuring seamless support experiences.
Role type
Senior Technical Support Engineer (SharePoint/OneDrive)
Builds
Customer trust and confidence through effective resolution of technical incidents and escalations.
Domain
Enterprise Collaboration & Cloud Storage (Microsoft 365)
Deliverable
client delivery
Required skills
SharePoint architecture, PowerShell scripting, ULS log analysis, incident management, technical troubleshooting, stakeholder collaboration
Preferred skills
SharePoint migration tools, DLP/eDiscovery/retention policies, Microsoft 365 ecosystem integration
Technologies
SharePoint (Online/On-Prem), OneDrive for Business, PowerShell, Microsoft 365
Responsibilities
Own and resolve escalated SharePoint and OneDrive issues; create and manage incident requests with Product/Engineering teams; drive technical collaboration across CSS, Product Engineering, and regional teams; lead or participate in knowledge-sharing communities; represent Microsoft professionally in customer interactions.
Seniority
Senior, hands-on IC
