Technical Support Engineer (SharePoint)
Core
Investigate and resolve complex technical issues for end-users regarding SharePoint Server, SharePoint Online, and Microsoft Copilot, acting as an advisor and troubleshooting access, permissions, and functionality problems.
Role type
Senior Technical Support Engineer (SharePoint & Copilot)
Builds
Customer-ready guidance, troubleshooting steps, and incident resolutions for government agency customers
Domain
Enterprise Collaboration & Productivity (SharePoint, Copilot, Azure AD)
Deliverable
client delivery
Required skills
Advanced SharePoint Server and Online administration, Identity and authentication (Windows Active Directory, Azure Active Directory), Web development fundamentals (ASP.NET, JavaScript, HTML5, CSS, React, Angular), Cloud services and tenant configuration, Incident investigation using logs and diagnostics, SLA management, Technical coaching and mentoring
Preferred skills
PowerShell scripting and automation, Graph API, Exchange administration, Skype for Business/Teams support, Programming languages (Java, C++, C#)
Technologies
SharePoint Server, SharePoint Online, Azure Active Directory, Windows Active Directory, Copilot, PowerShell, Graph API, ASP.NET, React, Angular, JavaScript, HTML5, CSS
Responsibilities
Diagnose and resolve Copilot-related issues including access, permissions, and licensing; Respond to support tickets and service requests within SLAs; Investigate incidents using logs, diagnostics, and customer reproduction steps; Collaborate with engineering and product teams to escalate complex issues; Document known issues and contribute to product quality improvements; Provide technical coaching and mentoring to peer delivery roles
Seniority
Senior, hands-on IC with mentoring responsibilities
