Technical Support Advisor
Core
Drive engineer readiness, perform case reviews, and create troubleshooting guides to resolve complex technical issues and reduce support volume.
Role type
Senior Technical Support Advisor (IC4)
Builds
Troubleshooting guides, readiness content, and improved case resolution processes
Domain
IT Support & Engineering Enablement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting, skills-gap analysis, case management, process compliance, mentorship, stakeholder collaboration, technical documentation
Preferred skills
Cross-team collaboration, cross-technology expertise
Technologies
N/A
Responsibilities
Drive engineer readiness based on skills-gap analysis, perform case reviews and customer wellness checks, mentor engineers for effective collaboration, contribute to self-help initiatives and troubleshooting guides, provide feedback for product and process improvement
Seniority
Senior, hands-on IC
