Technical Support Advisor
Core
Drive engineer readiness, perform case reviews, and create troubleshooting guides to resolve complex technical issues and deflect volume.
Role type
Senior Technical Support Advisor (IC)
Builds
Troubleshooting guides, readiness content, and improved case resolution processes
Domain
Cloud Infrastructure & DevOps
Required skills
Azure Monitor, Log Analytics, Application Insights, Azure Automation, Azure DevOps, GitHub Enterprise, Atlassian, PowerShell, Python, ARM templates, Terraform, Azure Policy, RBAC, governance frameworks
Preferred skills
Cross-team collaboration, stakeholder management, process improvement
Technologies
Azure Monitor, Log Analytics, Application Insights, Azure Automation, Azure DevOps, GitHub Enterprise, Atlassian, PowerShell, Python, ARM templates, Terraform
Responsibilities
Perform case reviews and customer wellness checks; Mentor engineers to be effective collaborators; Contribute to customer self-help and volume deflection initiatives; Collaborate with stakeholder teams for product and process improvement feedback
Seniority
Senior, hands-on IC
