Technical Support Advisor - Power Apps
Core
Drive engineer readiness, manage complex technical cases, and mentor engineers to solve Power Platform issues.
Role type
Senior Technical Support Advisor (Power Platform)
Builds
Troubleshooting guides, readiness content, and improved case resolution processes for Power Apps/Automate users.
Domain
Enterprise Software / Low-Code Platform (Microsoft Power Platform)
Deliverable
client delivery
Required skills
System development, network operations, software support, IT consulting, technical troubleshooting, Power Automate Cloud, Power Automate Desktop, Customer Engagement (CE), CIJ, MS Flow, Dynamics 365
Preferred skills
German, French, or Italian language proficiency
Responsibilities
Perform case reviews and customer wellness checks, mentor engineers for cross-team collaboration, contribute to volume deflection initiatives via troubleshooting guides, provide product and process improvement feedback
Seniority
Senior, hands-on IC
