Technical Support Engineering Manager - Azure AI
Core
Lead a team of product experts to solve complex customer technical issues for Azure AI, acting as an escalation point and driving product feedback integration.
Role type
Senior IC management (Technical Support Engineering Manager)
Builds
Customer experience and technical resolution for Azure AI products
Domain
Cloud computing / AI / Technical Support
Deliverable
client delivery
Required skills
Leadership, accountability, team management, technical skills assessment, case triage, automation implementation, cross-team collaboration, operational excellence, delivery management, account management, sales, vendor management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead a team of product experts to solve complex customer technical issues; act as an escalation point for Support Engineers; ensure team technical readiness; participate in case triage meetings; identify resources for automation or tools; establish engagement strategies for cross-team collaboration
Seniority
Senior, hands-on IC with people management
