Technical Support Engineer - Azure AI
Core
Own, investigate, and solve customer technical issues for production AI/ML solutions, focusing on troubleshooting, readiness, and knowledge sharing.
Role type
Technical Support Engineer (AI/ML)
Builds
Production AI/ML solutions, AI agents, and RAG applications for enterprise customers.
Domain
Cloud AI / Machine Learning
Deliverable
client delivery
Required skills
Troubleshooting production AI/ML solutions, Prompt engineering, RAG, Embeddings, Vector search, Tool calling, Agentic workflows, Model deployment, Authentication, Networking, Data integration, Content safety, Latency optimization, Quota management, Python, REST APIs, SDKs, SQL/Kusto, Log analysis, Cloud security, Identities and access controls, Private networking, API integration, MLOps/LLMOps, Docker, Kubernetes, CI/CD
Preferred skills
Experience with Azure OpenAI, Azure AI services, Azure Machine Learning, LangChain, Semantic Kernel, AutoGen, Model Context Protocol, AI safety, Prompt-injection protection, Cost optimization, Serverless applications, API management
Technologies
Azure AI Foundry, AWS Bedrock, SageMaker, Google Vertex AI, LangChain, Semantic Kernel, AutoGen, Model Context Protocol, Docker, Kubernetes
Responsibilities
Investigate and resolve customer technical issues, Lead or participate in building communities with peer delivery roles, Develop technical proficiency through training and readiness, Troubleshoot model deployment and performance, Support RAG applications and AI agents
Seniority
Individual Contributor (IC3), Mid-level