Senior Logistics Technician
Core
Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable Inventory and Asset Management (IAM) activities while guiding technicians on deliveries and documentation.
Role type
Senior Logistics Technician (Subject Matter Expert)
Builds
Incoming/outgoing deliveries, inventory balance accuracy, and Return Merchandise Authorization (RMA) warranty processes
Domain
IT hardware logistics and supply chain
Required skills
Ticketing queue management, escalation resolution, stakeholder coordination, RMA process expertise, DBD destruction scheduling, safety compliance guidance, process simplification, heavy-load equipment operation
Preferred skills
Data center support activities, workstream evolution, automation contribution
Technologies
Forklift, pallet jacks, chassis lifts
Responsibilities
Prioritize ticketing queues and resolve escalations; Provide task-specific guidance to technicians on deliveries and documentation; Coordinate with external stakeholders (warehouses, OEMs, suppliers); Act as SME for RMA warranty process; Manage DBD destruction schedule; Conduct safety briefings and ensure PPE compliance
Seniority
Senior, hands-on IC