IT Front Office Coordinator
Core
Manage IT support operations including troubleshooting, ticket management, team coordination, and logistics for hardware and network infrastructure.
Role type
Senior IT Support Coordinator / Team Lead
Builds
IT support services for EU institutions and public/private organizations
Domain
IT Services / Enterprise Support
Required skills
1st/2nd level troubleshooting, ticket management, escalation handling, team coordination, network patching, device management, inventory management, ServiceNow, SLA compliance, local task planning, workload redistribution
Preferred skills
Remote troubleshooting, configuration and repair of laptops/desktops/mobiles/printers, network infrastructure installation and testing, end-to-end inventory management, Blancco declassification, shipping logistics
Technologies
ServiceNow, Windows, macOS, Linux, routers, switches, firewalls, Wi-Fi
Responsibilities
Manage 1st and 2nd level troubleshooting and problem solving; Manage tickets under contractual SLA; Manage the escalation process; Coordinate a team; Organize logistics and stock; Perform network patch and device management
Seniority
Senior, hands-on IC with team coordination
