Senior Research Strategist
Core
Lead in-person and virtual co-creation workshops to define how AI transforms customer business experiences and drive foundational research strategy.
Role type
Senior Research Strategist (Customer Experience & Design Thinking)
Builds
Customer-centric experiences delivered at scale, including omni-channel, self-service, and AI bot solutions.
Domain
Technology sector, Enterprise (B2B), Customer Experience Design
Required skills
Executive stakeholder management, qualitative and quantitative research methods, co-creation/ideation workshop facilitation, 1:1 research interviews, design thinking, storytelling, experience design
Preferred skills
AI transformation strategy, omni-channel experience design, international research
Technologies
AI bots, self-service platforms, omni-channel systems
Responsibilities
Design and facilitate co-creation workshops, define research strategy, conduct 1:1 interviews, validate solutions with stakeholders, present holistic solutions
Seniority
Senior, hands-on IC
