Senior Customer Experience Engineer
Core
Senior engineer bridging support and feature teams to resolve complex customer issues, drive product improvements, and operationalize Windows 365 and Azure Virtual Desktop services.
Role type
Senior Customer Experience Engineer
Builds
Improved product architecture, support processes, and customer operationalization of cloud desktop services
Domain
Cloud Infrastructure / Desktop Virtualization / Enterprise IT Support
Deliverable
client delivery
Required skills
Cloud troubleshooting, OS troubleshooting (Windows, iOS, Android), networking, hardware support, enterprise desktop virtualization support, supportability leadership, technical consulting, training material development
Preferred skills
Mobile Device Management (MDM) support, production support experience
Technologies
Windows 365, Azure Virtual Desktop, Windows 10, Windows 11, iOS, Android, IaaS
Responsibilities
Coordinate cross-team engagement for complex customer and support issues, partner with feature engineering to review architecture and provide customer impact feedback, engage strategic customers to solve technical problems and operationalize services, develop training and readiness materials for support teams, handle escalation support for customer-reported incidents, bridge support and engineering teams to incorporate feedback into product planning
Seniority
Senior, hands-on IC