Corporate Technology Support - Microsoft Digital
Core
Provide direct technical support, AV deployment, and meeting planning for Microsoft's top Executives, Board of Directors, and Technical Fellows.
Role type
Senior Executive Support Technician (Technical Product & AV)
Builds
Ensures functional technology assets and seamless collaboration services for the Microsoft Executive community.
Domain
Corporate IT Support / Executive Services / Audio-Video Collaboration
Deliverable
client delivery
Required skills
Advanced analytical problem-solving, technical mastery of Microsoft and competitor products, AV equipment deployment and configuration, executive meeting planning, proactive issue identification, stakeholder liaison, adaptability under stress, discretion, superior troubleshooting
Preferred skills
M365/Azure/Windows support experience, support engineering background, cloud technology passion, executive client support experience, scripting proficiency (JavaScript, HTML, Python, .NET, PowerShell), SQL/Power BI proficiency, Service Engineering/DevOps experience
Technologies
Microsoft 365, Azure, Windows, Exchange, Outlook, Skype for Business, Microsoft Teams, Enterprise AV equipment, JavaScript, HTML, Python, .NET, PowerShell, TSQL, SQL Server, Power BI
Responsibilities
Deploy, configure, upgrade, and troubleshoot Enterprise grade Audio Video equipment; provide Executive meeting planning and preparation; liaison between Executive Community and Product/Engineering groups; resolve IT related issues and incidents for defined Executive set; collect and present customer experiences to Product/Engineering groups
Seniority
Mid-Senior, hands-on IC
