Copilot - Principal Customer Success Account Manager
Core
Establish success criteria and business outcomes with customer executives for top Copilot deals, lead cross-functional execution, and drive AI-driven operating model transformations.
Role type
Principal Customer Success Account Manager (Enterprise AI/Cloud)
Builds
AI-driven operating models, governance frameworks, and measurable business outcomes for enterprise Copilot deployments.
Domain
Enterprise AI, Cloud Adoption, Business Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Executive stakeholder alignment, AI solution strategy, cloud adoption leadership, complex multi-workstream planning, commercial judgment (ROI/ACR), enterprise communication, team coaching without authority, outcome-based governance.
Preferred skills
Experience with Singapore or ASEAN enterprise customers, cloud growth programs, market-level growth initiatives.
Technologies
Copilot, AI platforms, Cloud infrastructure
Responsibilities
Define success criteria with customer executives, facilitate governance reviews, lead cross-functional execution, anticipate and resolve delivery risks, represent customer voice in internal planning, partner with C-suite on AI-driven operating models.
Seniority
Principal, strategic leadership & cross-functional orchestration