Customer Success Account Mgmt IC1
Core
Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks for a shared portfolio of accounts under senior guidance.
Role type
Individual Contributor Customer Success Account Manager (IC1)
Builds
Standardized executive partnership programs, solution health initiatives, cloud adoption plans, and AI acceleration efforts
Domain
Enterprise software, cloud platforms, B2B customer success
Deliverable
product features
Required skills
Program management, customer-facing operations, technology delivery, analytics, AI tools proficiency, written communication, verbal communication
Preferred skills
Coursework or experience in business operations, MBA progress or completion, exposure to pod/squad/matrixed team structures
Responsibilities
Execute standardized executive partnership and solution health tasks, support agent and Copilot adoption, complete assigned activities accurately and on time, escalate exceptions, coordinate remediation follow-ups across internal teams
Seniority
Junior, hands-on IC
