Service Engineer II - BizApps Productivity & Licensing
Core
Support lifecycle management, provisioning, and operational optimization for enterprise business applications, productivity platforms, and AI-powered solutions.
Role type
Service Engineer II (Platform Operations & Governance)
Builds
Automation workflows, platform integrations, and scalable service operations for enterprise tenants.
Domain
Enterprise IT, Cloud Operations, Identity & Access Management, FinOps
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Service engineering, systems administration, cloud administration, operational metrics analysis, incident management, change management, compliance reviews, identity lifecycle management, entitlement management, licensing administration, access controls, FinOps practices, automation design, platform integration, stakeholder collaboration.
Preferred skills
AI-assisted workflow operation, enterprise-scale service operations, reliability engineering practices.
Technologies
None explicitly stated.
Responsibilities
Monitor platform utilization, service health, and licensing consumption to identify optimization opportunities. Partner with engineering teams to design and operate automation and platform integrations. Participate in incident response, change management, and operational governance. Contribute to process improvements and best practices to reduce manual effort.