Customer Success Acct Manager - Erada Internship
Core
Research customer business and needs, communicate insights to internal teams, and demonstrate business value of solutions.
Role type
Customer Success Account Manager (Internship)
Builds
Customer relationships and business outcome plans
Domain
Technology / Customer Success
Deliverable
client delivery
Required skills
customer research, stakeholder management, relationship building, technical capability feedback, business storytelling, analytical skills, presentation skills
Preferred skills
cloud technology certification (e.g., Azure)
Technologies
OneList, Azure
Responsibilities
Research customer business and strategy, communicate customer insights to internal teams, demonstrate business value of solutions, engage with internal and external partners, develop customer relationship plans, identify and build relationships with customer team members, act as the voice of the customer by sharing feedback on technical capabilities and blockers.