Technical Support Engineer - Compliance (Purview), Korean Speaker
Core
Provide technical support for Microsoft security and compliance products (specifically Purview) to customers in Korea and Japan via phone and web.
Role type
Technical Support Engineer (Compliance/Purview)
Builds
Customer support interactions and incident resolution for security products
Domain
Cloud Security & Compliance
Deliverable
client delivery
Required skills
Technical troubleshooting, incident investigation, escalation management, SLA adherence, documentation, customer communication
Preferred skills
Experience with Microsoft Purview, experience with security products
Technologies
Microsoft Purview, Microsoft Security Products
Responsibilities
Handle phone and web inquiries to investigate and resolve technical issues; Collaborate with internal teams and escalate to management or development as needed; Ensure high customer satisfaction within SLA guidelines; Document technical investigation details; Proactively identify and improve potential issues to maintain customer satisfaction