Senior Program Manager - Field Repair
Core
Supporting the Authorized Service Provider (ASP) network for Xbox field repairs by managing partner operations, financial results, and repair performance.
Role type
Senior Program Manager (Supply Chain/Operations)
Builds
Field repair experience and strategy for Xbox
Domain
Consumer Electronics / Gaming / Supply Chain
Deliverable
product features
Required skills
Partner management, Contract management, Project design and implementation, Data analysis, Financial result management, Supply planning, Operations management, Sourcing and manufacturing, Sales & operations planning, Material requirement planning
Preferred skills
Reverse Logistics supply chain experience
Technologies
Material requirement planning systems and tools
Responsibilities
Connect with partners to identify and address operational or repair issues, Monitor repair performance through data and metrics, Manage financial results and alignment to expectation and goals, Identify opportunities to drive device sales or increase field repair volume, Benchmark industry leading practices, Design solutions and drive implementation of projects