Senior Technical Support Engineer- Power Platform
Core
Investigate and resolve complex customer technical issues while acting as an advisor and leading readiness programs for peer delivery roles.
Role type
Senior Technical Support Engineer (Power Platform)
Builds
Customer issue resolutions and readiness training programs
Domain
IT Support / Power Platform
Deliverable
client delivery
Required skills
complex issue troubleshooting, technical coaching, mentoring, shift rotation flexibility, bilingual communication (Mandarin/English)
Preferred skills
Power Platform experience, IT technical consulting experience
Responsibilities
Own and solve complex customer technical issues, lead readiness programs, provide technical coaching and mentoring, support 24x7 business critical operations
Seniority
Senior, hands-on IC
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