Principal Azure Customer Engineer (ACE) Manager
Core
Build and lead a diverse, high-performing team of Azure Customer Engineers to deliver world-class support and engineering-minded solutions to strategic S500 customers.
Role type
Senior people manager (Principal ACE Manager)
Builds
A high-performing, inclusive team of technical support engineers
Domain
Cloud services (Azure) / Customer Experience Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team building, coaching, performance management, operational excellence, technical subject matter expertise, talent acquisition, agile prioritization
Preferred skills
None stated
Technologies
None stated
Responsibilities
Coach and enable team to deliver world class support with an engineering mindset, Drive operational excellence including ACE direct case ownership and improved Time to Mitigate, Attract and build a diverse, high-performing team, Identify and develop technical and soft skills for team members, Provide ongoing feedback to direct reports, Build and develop ACE Technical Subject Matter Expertise, Remove barriers to agility to enable the team to shift priorities quickly
Seniority
Senior, hands-on IC with people management focus
