Service Engineer II - Software Service Engineer
Core
Perform deep root cause analysis on production incidents, design engineering changes, and build automation to improve service reliability and supportability.
Role type
Senior IC software service engineer (enterprise platforms)
Builds
Diagnostics, telemetry, automation scripts, and design change requests for Windows, Linux, macOS, iOS, and Android environments.
Domain
Enterprise IT services, cloud platforms, and multi-platform operating systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis, scripting (PowerShell/Python), log analysis, debugging (WinDbg, kernel/user-mode), cross-team collaboration, technical writing, incident response, automation development
Preferred skills
Experience with Intune MDM/MAM, Configuration Manager, Autopilot, Exchange Online, Teams, SharePoint, Kusto/Azure Data Explorer, AI-powered troubleshooting tools
Technologies
PowerShell, VS Code, WinDbg, Kusto, Azure Data Explorer, Windows, macOS, Linux, Intune, Configuration Manager, Autopilot, Exchange Online, Teams, SharePoint
Responsibilities
Perform evidence-based root cause analysis on production incidents and recurring failures; author and champion design change requests to improve product quality; build and improve diagnostics, telemetry, and automation; reproduce customer-reported problems in enterprise configurations; participate in live-site/on-call responsibilities and incident response; analyze ticket drivers via telemetry data; develop and manage script lifecycles for issue detection and remediation; create troubleshooting guides and training for lower-tier support teams
Seniority
Senior, hands-on IC
