Senior Service Engineer
Core
Build automation, tooling, and self-healing capabilities for Teams Devices operations while leading complex incident response and driving engineering-led remediation.
Role type
Senior Service Engineer (AI-powered automation & incident response)
Builds
Automation frameworks, intelligent agents, and self-healing capabilities for Teams Devices
Domain
Enterprise device management & AI operations
Deliverable
production ML models | infrastructure
Required skills
LLMs, generative AI, intelligent agents, PowerShell, Python, Intune, SCCM, Azure Entra, Teams Admin Center, cross-functional collaboration, root cause analysis, observability design
Preferred skills
Enterprise device management across Windows/Android/Linux, security/privacy/compliance integration, mentorship
Technologies
LLMs, generative AI, intelligent agents, PowerShell, Python, Intune, SCCM, Azure Entra, Teams Admin Center
Responsibilities
Design and deliver AI-powered service engineering solutions; lead complex incident response and root cause analysis; validate and operationalize Teams Devices capabilities; drive service maturity through observability and best practices; embed security and Zero Trust principles across the service lifecycle
Seniority
Senior, hands-on IC