Azure Customer Experience Engineer (ACE)
Core
Trusted advisor for strategic customers ensuring critical workloads are resilient, well-architected, and aligned with Azure best practices through proactive risk identification and crisis management.
Role type
Senior IC Customer Experience Engineer (Azure)
Builds
Resilient customer architectures, durable platform improvements, and end-to-end solutions for strategic accounts.
Domain
Cloud infrastructure (Azure) and enterprise customer success
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud architecture analysis, crisis management, executive-level communication, strategic planning, cross-functional influence, data-driven assessment, operational maturity evaluation, risk identification, roadmap prioritization, incident response
Preferred skills
Experience in technical program management, product design influence, export control regulations familiarity
Technologies
Azure, export control regulations (ITAR, EAR, EU Dual Use)
Responsibilities
Analyze customer architectures to identify gaps and recommend reliability improvements; own customer engagement across prevention, detection, incident response, and recovery; convert incidents into platform-level enhancements; drive alignment across engineering, product, and business teams; execute multi-quarter initiatives to improve customer health and platform maturity.
Seniority
Senior, hands-on IC with strategic influence
