Technical Support Engineering Manager
Core
Lead a team of product experts to solve complex customer technical issues and act as an escalation point for Support Engineers.
Role type
Technical Support Engineering Manager
Builds
Customer experience and operational excellence in technical support
Domain
Technical Support / Customer Success
Deliverable
client delivery
Required skills
People leadership, accountability driving, team readiness management, case triage, automation implementation, cross-team collaboration, operational excellence, delivery management, account management, sales, vendor management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead a team of product experts to solve complex customer technical issues, manage customer relationships and act as an escalation point for Support Engineers, ensure team technical skills readiness, participate in case triage meetings, identify resources for automation or tools, establish engagement strategies for cross-team collaboration
Seniority
Manager, people leadership
