Technical Support Engineering Manager
Core
Lead a team of product experts to solve complex customer technical issues, manage escalation points, and drive product feedback integration.
Role type
Senior IC Technical Support Engineering Manager
Builds
Customer support operations and technical resolution workflows
Domain
Technical Support / Customer Success
Deliverable
client delivery
Required skills
People management, operational excellence, delivery management, account management, sales, vendor management, case triage, automation implementation, team readiness planning
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead a team of product experts to solve complex customer technical issues, manage customer relationships as an escalation point for Support Engineers, ensure team technical skills readiness, participate in case triage meetings, identify resources for automation or tools, establish engagement strategies for cross-team collaboration (via careerplan.io/jobs/1970393556862376-technical-support-engineering-manager-at-microsoft)
Seniority
Senior, hands-on IC with people management
