Technical Support Engineering Manager
Core
Lead a team of product experts to solve complex customer technical issues and act as an escalation point for Support Engineers.
Role type
Senior IC Technical Support Engineering Manager
Builds
Customer experience and technical resolution capabilities
Domain
Technical Support / Customer Success
Deliverable
client delivery
Required skills
People management, leadership, accountability, technical skills assessment, case triage, automation implementation, cross-team collaboration, operational excellence, delivery management, account management, sales, vendor management
Preferred skills
None stated
Technologies
None stated (via careerplan.io/jobs/1970393556875210-technical-support-engineering-manager-at-microsoft)
Responsibilities
Lead a team of product experts, manage customer relationships for technical support, serve as an escalation point for Support Engineers, ensure team technical readiness, participate in case triage meetings, identify resources for automation or tools, establish engagement strategies for cross-team collaboration
Seniority
Senior, hands-on IC with people management
