Director of Delivery Operations and Workforce Planning
Core
Build the operational backbone of a regional delivery organization spanning professional and managed services by establishing governance, planning processes, and performance routines.
Role type
Senior operations leadership (Director)
Builds
Regional delivery operating practices, demand/capacity frameworks, and financial visibility
Domain
Professional services / Managed services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Professional services leadership, delivery operations, workforce planning, financial acumen, program and portfolio leadership, commercial expertise, client and stakeholder management, domain expertise in ITSM/SDLC/PPPM, technology platforms (PSA/CRM/Bi), data and automation
Preferred skills
Certinia and Salesforce experience
Responsibilities
Establish regional delivery operating practices and governance; Own forecasting and capacity-planning processes; Optimize workforce allocation and identify staffing gaps; Partner with Finance to maintain visibility into revenue, utilization, and margins; Define and maintain delivery KPIs and reporting standards; Prepare executive-ready reporting on portfolio health and risk; Align cross-functional teams around priorities and decision rights; Drive improvements in PSA, CRM, and reporting platforms; Identify systemic risks and establish scalable practices; Lead delivery-operations resources and develop leaders.
Seniority
Director, strategic leadership with hands-on operational problem solving