Operational Excellence Program Manager

## About the role Portfolio Governance & Oversight Own the regional governance framework for Datacenter Operations initiatives across Operations, IT, CE, Build, and Lease functions. Establish and enforce standardized approaches for: - Initiative intake and prioritization - Scope definition and success criteria - Decision rights and escalation paths - Governance cadence and artefacts Eliminate fragmented or overlapping ownership and ensure governance scales with portfolio growth and regulatory complexity. Ensure every initiative has: - Provide leadership with clear, data‑driven visibility on risk posture, trends, and residual exposure. ## Build & Lease programs Build and maintain executive‑ready dashboards covering: - Prepare monthly and quarterly updates for leadership forums (e.g. MBRs, QBRs). Ensure leadership decisions are driven by facts and data rather than anecdotal escalation. Improve predictability of outcomes through standardized tooling, reporting, and governance rhythms. Ensure leadership receives early warning signals on delivery and risk. ## Workforce Planning & Growth Support Provide structured inputs to Datacenter Operations leadership for workforce and capacity planning. Contribute to Workforce Strategy Planning (WSP) and annual planning cycles. ## Requirements - Required Diploma in a relevant field AND industry experience OR Bachelor's Degree in a relevant field AND industry experience - Experience in senior‑level program or portfolio governance roles within complex operational environments. - Strong governance, structure, and execution discipline. - Proven ability to influence across organizations through delegated sponsorship from the DC Ops Director and standing authority in a named governance forum - Experience operating as an individual contributor with executive‑level exposure. - Strong written and verbal communication and executive synthesis skills. ## Core Capabilities - Strong Program Management / PMO experience (multi‑initiative, multi‑stakeholder). - Proven ability to operate as an individual contributor with executive exposure. - Excellent governance, structure, and execution discipline. - Strong communication and executive synthesis skills. - Experience translating operational data (KPIs / OKRs) into leadership insights. - Understanding of Datacenter Operations, IT Operations, and Critical Environment domains (technical depth not required, dependency awareness essential). - Experience leading portfolio governance across multiple concurrent programs with significant operational, infrastructure, or capital investment scope. ## Nice to have - Preferred experience with PM, portfolio management, operational excellence, business operations, governance, risk management, or organizational effectiveness frameworks. ## About us These requirements include, but are not limited to, the following specialized security screenings: - Experience in Datacenter Operations, IT Operations, Critical Environment, or similar infrastructure environments. - Ability to understand technical dependencies and operational risks without being the technical decision owner.