Information Technology Support Engineer
Core
Provide first and second-level technical support, manage IT infrastructure, and ensure efficient operation of hardware and software systems for clients.
Role type
IT Support Engineer (Infrastructure & Help Desk)
Builds
IT systems, user accounts, network connectivity, and security policies for end users and clients.
Domain
IT Services / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS administration, Microsoft 365 and Azure AD, Windows Server management, virtualization (VMware/Hyper-V), networking fundamentals, PowerShell scripting, ticketing systems, backup and disaster recovery, cybersecurity policy implementation, technical documentation.
Preferred skills
System Administrator experience, remote desktop tools, help desk software, automation scripting.
Responsibilities
Install, configure, and troubleshoot desktops, laptops, printers, and scanners; manage user accounts, permissions, and access rights; troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, and DHCP issues; monitor and maintain servers and network devices; install software updates and security patches; respond to service requests within SLAs; coordinate with third-party vendors; implement security policies and best practices; prepare technical documentation and user guides.
Seniority
Mid-level, hands-on IC