Head of Concierge & Client Services
Core
Building and enhancing a premium, client-centric service ecosystem for property owners and clients, ensuring seamless experiences from post-purchase support to ongoing lifestyle services.
Role type
Senior leadership head of concierge and client services
Builds
A structured, scalable concierge offering and a culture of care across all client touchpoints
Domain
Luxury real estate and lifestyle services
Required skills
Team leadership, process design and scaling, stakeholder management, data analysis, quality framework implementation, network building, KPI definition, root cause analysis
Preferred skills
Luxury real estate experience, hospitality background, experience in lifestyle services
Technologies
N/A
Responsibilities
Design and implement post-sale client support systems, lead the development of premium lifestyle concierge functions, manage complex VIP client relationships, improve end-to-end customer journeys, lead and develop the client service team, act as a key partner to Development, Sales, and Property Management teams
Seniority
Senior, hands-on IC