Concierge Specialist (General Ops) - Velocity Black (UK)
Core
A luxury concierge specialist providing 24/7/365 support to high-net-worth individuals via a proprietary app, handling requests for dining, experiences, and retail.
Role type
Senior IC luxury concierge specialist
Builds
End-to-end member requests and service delivery for high-performance individuals
Domain
Luxury hospitality and high-net-worth client services
Deliverable
client delivery
Required skills
Luxury concierge or hospitality experience, knowledge of high-end experiences and luxury goods, ability to work with high-net-worth individuals, adaptability, multitasking, problem-solving, clear verbal and written communication
Preferred skills
Entrepreneurial attitude, experience in high-pressure environments, 'Yes first' mentality
Technologies
Proprietary concierge app
Responsibilities
Communicate with clients, restaurants, and vendors to deliver service; liaise with business parts to resolve member issues; demonstrate product interface and overview membership; complete end-to-end member requests
Seniority
Individual Contributor, experienced specialist