Process Excellence Manager (m/w/d) Personal & Konzerndienstleistungen
Core
Rebuilding and optimizing end-to-end processes for the HR and Corporate Services division to make them transparent, efficient, and compliant.
Role type
Process Excellence Manager (IC)
Builds
Process architecture, documentation, and continuous improvement initiatives for HR and Corporate Services.
Domain
Insurance / Organizational Process Management
Required skills
Process management, Lean Management, process documentation, change management, stakeholder management, digitalization/AI strategy, data analysis, compliance knowledge, facilitation, ARIS tool proficiency
Preferred skills
Belt certification, experience with complex organizational environments
Technologies
ARIS
Responsibilities
Develop a division-wide process management framework with clear roles and standards; coach leaders and process owners on end-to-end process understanding and improvement; translate processes into a unified architecture and documentation; define process and quality KPIs; identify opportunities for digitalization, automation, and AI; ensure compliance with IKS requirements; collaborate with central process standard units.